01 Personal Information We Collect
Ombak126 collects several categories of personal information from users to enable us to provide services that are safe, fair, and legally compliant. The types of data we collect are as follows:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity | Full name, date of birth, identification card number | Mandatory (KYC) |
| Contact | Email address, phone number | Mandatory |
| Finance | Bank account details, transaction records | Mandatory (payment) |
| Technical | IP address, device type, web browser | Automatic |
| Behaviour | Game history, preferences, and account activity | Automatic |
| Communication | Support chat logs, complaints, and feedback | Where applicable |
We only collect information that is genuinely necessary for the stated purpose. Data minimisation is fundamental to how we operate — we do not collect more than is needed.
02 How We Collect Your Information
Your personal information is collected through several key channels when you interact with the ombak126 platform:
- Account Registration: When you register, you directly provide your name, email, phone number, and other basic information required to create your account.
- KYC Verification Process: To meet anti-money laundering requirements, we require a copy of identity documents such as a national ID card or passport, as well as proof of address.
- Financial Transactions: Every time you make a deposit or withdrawal, the relevant transaction details are recorded for compliance and financial security purposes.
- Platform Usage: Our system automatically logs technical data such as IP address, device type, operating system, and usage patterns to enhance security and improve the user experience.
- Support Communication: When you contact our support team via Live Chat or email, records of that communication are retained to assist with issue resolution and service improvement.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance platform functionality and understand how users interact with our website.
03 How We Use Your Personal Data
Ombak126 uses your personal data solely for legitimate and transparent purposes. The following are the primary reasons we process your information:
- Account Management: To create, verify, and securely manage your account on the ombak126 platform.
- Payment Processing: To process deposits, withdrawal of winnings, and any other financial transactions you conduct on our platform.
- Legal Compliance: To fulfil our obligations under the Personal Data Protection Act 2010, anti-money laundering laws, and applicable regulatory requirements.
- Fraud Prevention: To detect, investigate, and prevent any fraudulent activity, account misuse, or security threats against the platform and other users.
- Service Improvement: To analyse usage patterns in order to improve platform functionality, refine the user interface, and enhance the overall gaming experience.
- Communication: To send important account-related notifications, platform updates, promotional offers (with your consent), and responses to support enquiries.
- Responsible Gaming: To monitor and support our responsible gaming policy, including identifying gameplay patterns that may require intervention.
04 Sharing Information With Third Parties
Ombak126 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, there are certain circumstances in which we may need to share your information with trusted parties:
- Service Providers: We work with selected service providers such as payment processors, identity verification providers, and customer support platforms. All such parties are bound by strict confidentiality agreements and may only use your data for the specific purposes defined.
- Regulatory Authority: We may be required by law to disclose certain information to government agencies, regulatory bodies, or law enforcement authorities when legally mandated.
- Integrated Fraud Prevention: Within industry fraud-prevention networks, we may share limited information with trusted partners to prevent fraud across platforms.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, user data may be transferred as part of that process, subject to prior notification to users.
In all of the above circumstances, we ensure that the third parties involved comply with data protection standards equal to or higher than those we uphold ourselves.
05 Data Security Measures
Your data security is ombak126's top priority. We implement multiple layers of technical and organisational protection to keep your information safe from any threat:
- 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by the highest industry-grade encryption that cannot be compromised.
- Two-Factor Authentication (2FA): We offer an additional layer of security through two-factor authentication to protect your account from unauthorised access.
- 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect and respond to any threats or suspicious activity in real time.
- Regular Security Audits: Our platform undergoes periodic independent security audits by qualified third-party firms to ensure no vulnerabilities go undetected.
- Internal Access Controls: Access to user data within our organisation is limited to staff who genuinely need it and is subject to strict role-based access controls.
- Secure Data Backup: Your data is automatically backed up and stored in separate locations to ensure service continuity in any technical emergency.
06 Cookies and Tracking Technologies
Ombak126 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: These cookies are required for core platform functions such as login authentication and session security. They cannot be disabled without affecting platform functionality.
- Performance Cookies: These cookies help us understand how users interact with the platform, allowing us to identify and resolve any technical issues.
- Functional Cookies: These cookies store your preferences such as language, display settings, and other options to deliver a more personalised experience.
- Analytics Cookies: We use aggregated and anonymised data from analytics cookies to understand usage trends and make data-driven decisions for platform improvements.
You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality or user experience of the ombak126 platform.
07 Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by ombak126:
Right of Access
You have the right to obtain a copy of your personal data that we hold at any time.
Right to Rectification
You may request the correction of any inaccurate or incomplete personal data.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You have the right to receive your data in a machine-readable format for transfer to another platform.
Right to Restriction of Processing
You may request a temporary restriction on the processing of your data under certain circumstances.
To exercise any of the above rights, please contact our support team via Live Chat or email. We will process your request within 30 business days from the date we receive your application.
08 Data Retention Period
Ombak126 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.
In general, data retention periods are as follows:
- Active Account Data: For as long as your account remains active on the ombak126 platform.
- Data After Account Closure: Financial and transaction records are retained for a minimum of 7 years in accordance with Malaysia's tax and accounting legal requirements.
- KYC Documents: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering legal requirements.
- Security Logs: Activity and security logs are retained for 2 years for investigation purposes if required.
- Support Communication Records: Retained for 3 years for quality control and dispute resolution purposes.
Upon expiry of the applicable retention period, your data will be securely deleted or anonymised in accordance with established procedures.
09 Children's Privacy
Ombak126 is a platform exclusively designed for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we find that personal data of a child under 18 has been collected without our knowledge, we will take immediate action to delete that data and close the associated account.
10 Changes to This Privacy Policy
Ombak126 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. All changes take effect immediately upon publication on this page.
When we make material changes to this Privacy Policy, we will:
- Updating the "Last Updated" date at the top of this page.
- Displaying clear notices on the platform regarding changes made.
- Sending email notifications to registered users for significant changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the ombak126 platform after any changes are published constitutes your acceptance of the updated terms.
11 How to Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the ombak126 Data Protection team through the following channels:
- Privacy Email: [email protected]
- General Support Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week on the ombak126 platform.
- FAQ: Visit page FAQ us for an immediate response.
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex matters such as data deletion requests or formal complaints, the response period may require up to 30 business days.
Your Data Is Safe with ombak126
Privacy is more than a word to us — it is a core value that shapes every decision we make about how we handle your data. Play with peace of mind, knowing your information is always in trusted hands.